We've combined our website and customer portal into one seamless experience, making it easier to view pricing, request quotes, place orders, and manage your account online. Whether you're logging in for the first time, looking for pricing, requesting a quote, or placing an order, you'll find answers to the most common questions below.
Questions about creating an account, signing in, and managing your access.
If you previously had an account on our website or customer portal, simply select Forgot Password to create a new password for your existing account.
Yes. To access your account online, you'll need to create an online login using the Create Account option.
Once your online account has been created and linked, you'll be able to access the same account you use when purchasing over the phone or at your local Industrial Metal Supply store. Your account information, pricing (when applicable), quotes, orders, and invoices will all be connected in one place.
Select Create Account and complete the registration form. Once your account is created, you'll be able to request quotes, view pricing when available, and manage your account online.
Yes. We've combined our website and customer portal into one experience, so you'll only need one login going forward.
Each online account requires a unique email address. If your email is already registered, use Forgot Password instead of creating a new account.
Learn about pricing, online checkout, and requesting quotes.
Pricing is based on your selected store location and, for many customers, account-specific pricing. Be sure you've selected your preferred store and are logged into your account.
Your customer-specific pricing will automatically display after you sign in. If you believe your pricing is incorrect, please contact your sales representative.
Many products are available for online checkout. Some orders require review before purchase due to:
Checkout allows eligible orders to be placed immediately online.
Request for Quote (RFQ) sends your cart to our sales team for pricing, shipping, or order review when additional assistance is needed.
Access your account information, quotes, invoices, and order history.
Yes. Once you're signed in, you'll be able to view your available order history, quotes, invoices, and other account information.
Yes. Quotes and invoices are available within your account when applicable.
Learn about pickup options, delivery, and preferred store selection.
Yes. Your preferred store can be changed at any time and determines available inventory and pricing.
Yes. Eligible orders can be placed for Will Call pickup at your selected location.
Delivery options are based on your location and order requirements. Available fulfillment options will be presented during checkout.
Need assistance? We're here to help.
First, try using the Forgot Password link to reset your password. If you're still unable to access your account, please contact our support team.
Email us anytime at webservice@imsmetals.com.
For pricing, quotes, or account-related questions, you can also contact your Industrial Metal Supply sales representative.
Our team is happy to help with your account or website experience. Email us at customercare@imsmetals.com.
